Customer Journey & Lifecycle Lead

Responsibilities: • Define and continuously evolve the end-to-end customer journey across direct, agency and distributor channels. • Establish customer journey standards, key customer moments and experience principles across every stage of the lifecycle. • Identify customer friction points and lead cross-functional initiatives that improve conversion, satisfaction and operational effectiveness. • …… 完整岗位描述与官方投递入口,请登录后在岗位详情页查看。