Specialist, Service Recovery & Insights

Job Description Key Responsibilities Expertly manage and resolve escalated customer cases received from various internal channels within defined timelines and in accordance with Klook's guidelines. Collaborate effectively with Team Leaders/Managers, Customer Experience teams, and cross-functional teams to thoroughly investigate and resolve complex customer issues. Examine unresolved cases and impl…… 完整岗位描述与官方投递入口,请登录后在岗位详情页查看。